Self-Exclusion And Personal Limits
Play Responsibly
Gaming at Dream Royale should always be an enjoyable form of entertainment, with the potential for winning some money. However, losing is also part of the game, and you should never play expecting to win. Always play responsibly and never risk money you cannot afford to lose. We want your experience with us to be positive, whether you win or not. If the fun becomes overshadowed by negative emotions, it might be time to take a break or use one of our services to help you stay in control.
Set Deposit Limits
Setting deposit limits is a useful tool to manage your spending in advance. This service restricts the amount of funds that can be deposited into your Player Account within a specified timeframe. You can set deposit limits on a daily, weekly, or monthly basis. You can also combine these limits to better control your spending.
Please note that deposit limits cannot be fully applied to cryptocurrency banking methods due to the nature of cryptocurrencies. If you wish to limit your gaming in cryptocurrency, please use one of our other available options.
How to Set Deposit Limits:
To set deposit limits for your Player Account, email us at [email protected] from the email address registered with your Player Account. In your email, please specify:
- The banking option you would like the limits applied to
- The deposit amount you would like to limit your Player Account to
- The basis for the limit (per day, per week, or per month)
- [Optional] The timeframe during which you would like these limits to be "locked in"
If you request your deposit limits to be "locked in," you will not be able to increase these limits within the specified timeframe. You can, however, lower the limits further by repeating the above procedure. If the deposit limits are not "locked in," you can change them at any time.
How to Set a Cool-Off Period:
To set a cool-off period for your Player Account, email us at [email protected] from the email address registered with your Player Account. In your email, please specify:
- That you are requesting a cool-off period for your account
- The length of the suspension (24 hours, 7 days, 1 month, 1 year, or indefinite)
Once you request a cool-off period for a specified time, we will not be able to re-activate your account within that timeframe. If you choose the indefinite period option, your account will remain suspended for a minimum of 24 hours. After this, you can re-activate your account by emailing us at [email protected].
Self-Exclusion Request
If you fear you may be showing signs of problem gambling, we strongly advise you to take measures to ensure the issue does not escalate. We offer the option of self-exclusion from our casino. Self-exclusion can be permanent, or you can specify a time period for which you would like the self-exclusion to be in effect.
How to submit a selft-exclusion request:
To submit a self-exclusion request, please utilize our automated system within your profile. Simply navigate to the account settings, where you can easily select the option to initiate self-exclusion.
- Enable the checkbox "I want Self-Exclusion For:"
- Select the time period from the dropdown and submit the request.
External Help
Gambling problems and their consequences can be difficult to handle alone. We recommend contacting one of the organizations that specialize in helping those with gambling-related issues. They offer free and confidential help:
